Conditions d’utilisation
Last updated: June 14, 2026
OVERVIEW
Welcome to Zandara's Closet.
The terms “we”, “us” and “our” refer to Zandara's Closet. Zandara's Closet operates this website and online store in order to provide customers with a curated shopping experience focused on clothing and fashion accessories.
This website is powered by Shopify, which enables us to operate the online store and provide our services.
By visiting, browsing, using our website or placing an order, you agree to these Terms of Service, our Privacy Policy, our Return and Refund Policy, and any other policies referenced on the website.
If you do not agree with these Terms of Service, you should not use this website or place an order.
SECTION 1 — STORE INFORMATION
Trading name: Zandara's Closet
Email: zandarascloset@gmail.com
Address: 12 Boulevard Gambetta, 78300 Poissy, France
Business registration number: 910 741 826 R.C.S. Versailles
VAT number: FR09910741826
SECTION 2 — PRODUCTS
Zandara's Closet offers clothing and fashion accessories, including selected, rare or limited-quantity pieces.
We make every effort to display product descriptions, photographs, sizes, colors, materials, condition and availability as accurately as possible. However, colors and appearance may vary depending on the screen, device settings and lighting conditions.
Some products may be unique pieces or available in very limited quantities. Availability is therefore not guaranteed until the order has been confirmed.
We reserve the right to modify, discontinue or update products at any time.
SECTION 3 — ORDERS
When you place an order on our website, you make an offer to purchase the selected products.
An order is considered accepted once payment has been received and an order confirmation has been sent to you by email.
We reserve the right to refuse or cancel an order in case of payment issue, suspected fraud, incorrect information, stock error, manifest pricing error or other legitimate reason.
You are responsible for ensuring that the information provided when placing an order is accurate, complete and up to date, including your email address, billing address and shipping address.
SECTION 4 — PRICES AND PAYMENT
Prices are displayed in euros.
Unless otherwise stated, prices are indicated inclusive of applicable taxes, where applicable.
Shipping costs, if any, are displayed before order confirmation.
Payment must be made through the payment methods available at checkout. Orders are processed only after payment has been validated.
We may update prices at any time, but the price charged will be the price displayed at the time the order is placed, subject to correction of manifest errors.
SECTION 5 — SHIPPING AND DELIVERY
Delivery options, estimated delivery times and shipping costs are displayed before order confirmation.
Delivery times are estimates and may vary depending on the carrier, destination, customs procedures or events outside our control.
We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer.
If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.
SECTION 6 — RIGHT OF WITHDRAWAL AND RETURNS
For orders shipped to consumers in the European Union, you have a legal right to withdraw from your purchase within 14 days from the day after you receive the item, without giving any reason.
In addition, Zandara's Closet offers a 30-day return policy under the conditions set out in our Return and Refund Policy.
Returned items must be unworn, unused, with tags, in their original packaging and in the same condition as received.
To request a return, please contact us at:
Items sent back without prior return request and instructions may not be accepted.
Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.
SECTION 7 — LEGAL GUARANTEES
Customers benefit from the legal guarantees provided by applicable consumer law, including the legal guarantee of conformity and the guarantee against hidden defects, where applicable.
These legal guarantees apply independently of any commercial return policy offered by Zandara's Closet.
If you believe an item is defective, damaged or not compliant with your order, please contact us as soon as possible at:
SECTION 8 — CUSTOMER ACCOUNT
You may be able to create a customer account on the website.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.
You agree to provide accurate, current and complete information and to update it where necessary.
SECTION 9 — INTELLECTUAL PROPERTY
All content available on this website, including texts, photographs, product descriptions, logos, graphics, visuals, layout and brand elements, is protected by intellectual property rights.
You may not reproduce, copy, modify, distribute, publish, sell or exploit any part of the website or its content without our prior written consent.
The name Zandara's Closet, its visual identity and brand elements may not be used without prior authorization.
SECTION 10 — THIRD-PARTY TOOLS AND LINKS
Our website may include links or tools provided by third parties, including Shopify, payment providers, delivery services, analytics tools or social media platforms.
We are not responsible for third-party websites, tools, services, policies or content. You should review the applicable terms and privacy policies of those third parties before using their services.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
Zandara's Closet is powered by Shopify, which enables us to provide the online store and related services.
Sales made through this website are made directly between the customer and Zandara's Closet. Shopify is not responsible for the sale, delivery, return or quality of products purchased from Zandara's Closet.
SECTION 12 — PRIVACY
The collection and processing of personal information are described in our Privacy Policy.
By using the website, you acknowledge that you have read our Privacy Policy.
SECTION 13 — PROHIBITED USES
You agree not to use the website:
for unlawful, fraudulent or malicious purposes;
to infringe the rights of Zandara's Closet or any third party;
to transmit viruses, malware or harmful code;
to collect or track personal information of others;
to interfere with the security or proper functioning of the website;
to reproduce, duplicate, scrape, copy, sell or exploit any part of the website without authorization.
We reserve the right to suspend or restrict access to the website if we believe these Terms have been violated.
SECTION 14 — ERRORS AND INACCURACIES
Occasionally, information on the website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times or availability.
We reserve the right to correct any error, update information or cancel an order where necessary, including after an order has been submitted, if the information was incorrect.
SECTION 15 — LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, Zandara's Closet shall not be liable for indirect, incidental or consequential damages arising from the use of the website or products purchased through the website.
This limitation does not affect your statutory consumer rights.
SECTION 16 — FORCE MAJEURE
We shall not be liable for delay or failure to perform our obligations where such delay or failure results from events outside our reasonable control, including carrier delays, natural disasters, strikes, technical failures, cyber incidents, government restrictions or other force majeure events.
SECTION 17 — CUSTOMER SERVICE AND COMPLAINTS
For any question, complaint or issue relating to an order, product, delivery, return or refund, you can contact us at:
We will make reasonable efforts to respond as quickly as possible.
SECTION 18 — CONSUMER MEDIATION
In the event of a dispute, the customer should first contact Zandara's Closet in order to seek an amicable solution.
If no amicable solution is reached, the customer may have the right to use a consumer mediation service, in accordance with applicable consumer law.
The details of the competent consumer mediator will be made available on the website once appointed.
SECTION 19 — GOVERNING LAW
These Terms of Service are governed by French law.
Where the customer acts as a consumer, this does not affect any mandatory rights that the customer may have under the law of their country of residence.
SECTION 20 — CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes in our business, website, legal obligations or operational practices.
The updated version will be published on this page with a revised “Last updated” date.
SECTION 21 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Zandara's Closet
Email: zandarascloset@gmail.com
Address: 12 Boulevard Gambetta, 78300 Poissy, France
Business registration number: 910 741 826 R.C.S. Versailles
VAT number: FR09910741826