Privacy policy
Last updated: June 14, 2026
Zandara's Closet operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated online shopping experience.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with Zandara's Closet.
Zandara's Closet is powered by Shopify, which enables us to operate the online store and provide our services.
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Personal information we collect
Depending on how you interact with our website, we may collect or process the following categories of personal information:
Contact details, such as your name, billing address, shipping address, email address and phone number.
Order and transaction information, such as the products you purchase, return, exchange or cancel, your order history, payment confirmation and delivery information.
Payment information, which may include payment details processed securely by our payment service providers. We do not store full payment card details directly.
Account information, if you create a customer account, such as your login details, preferences and account settings.
Communications with us, including information you provide when contacting customer support, using the contact form, or sending us an email.
Technical and usage information, such as your IP address, browser type, device information, cookie identifiers, pages visited, interactions with the website and shopping cart activity.
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How we collect personal information
We may collect personal information:
directly from you, when you place an order, create an account, contact us, subscribe to communications or complete a form;
automatically, when you visit or interact with the website, including through cookies and similar technologies;
from Shopify and other service providers that help us operate the website, process payments, fulfil orders, manage delivery, analyse website performance, prevent fraud or provide customer support.
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How we use your personal information
We use personal information for the following purposes:
to operate the online store and provide our services;
to process and fulfil orders, payments, deliveries, returns, refunds and exchanges;
to communicate with you about your order, your account, your requests or customer support matters;
to manage customer accounts and preferences;
to improve the website, customer experience, product selection and services;
to prevent fraud, secure the website and protect our rights;
to comply with legal, accounting, tax and regulatory obligations;
to send marketing communications, where permitted by law or where you have consented to receive them.
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Legal basis for processing
Where the General Data Protection Regulation applies, we process personal information on the following legal bases:
performance of a contract, when processing is necessary to manage orders, payments, deliveries, returns and customer service;
legal obligation, when processing is required for accounting, tax, consumer protection or regulatory purposes;
legitimate interest, for example to secure the website, prevent fraud, improve our services and respond to customer requests;
consent, where required, for example for certain marketing communications or non-essential cookies.
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Cookies and similar technologies
Our website may use cookies and similar technologies to operate the store, remember your preferences, analyse website traffic, improve performance and, where applicable, support marketing or advertising features.
Some cookies are necessary for the proper functioning of the website. Other cookies may require your consent depending on applicable law.
You can manage your cookie preferences through the cookie banner or privacy settings available on the website, where applicable.
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How we disclose personal information
We may disclose personal information to third parties where necessary for legitimate business or legal purposes, including:
Shopify, which hosts and powers our online store;
payment service providers, to process payments securely;
delivery and logistics providers, to ship your order;
IT, analytics, security and customer support providers;
marketing and advertising providers, where applicable and subject to your choices;
professional advisers, authorities or courts where required by law or necessary to protect our rights.
We do not sell your personal information in the ordinary meaning of the term.
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Relationship with Shopify
Our store is hosted and powered by Shopify. Shopify processes personal information in order to provide the e-commerce platform, operate the services, improve its systems, support security and provide certain features used by merchants and customers.
Information submitted through the website may be transmitted to Shopify and processed in countries other than your country of residence.
For more information about how Shopify processes personal information, you can review Shopify’s own privacy information available through Shopify’s privacy resources.
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International transfers
Some of our service providers, including Shopify or other technical providers, may process personal information outside your country of residence.
Where personal information is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards may be used, such as adequacy decisions, standard contractual clauses or equivalent lawful transfer mechanisms.
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Data retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide our services, manage orders, comply with legal, accounting and tax obligations, resolve disputes, prevent fraud and enforce our rights.
Retention periods may vary depending on the type of data and the applicable legal obligations.
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Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.
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Your rights
Depending on where you live, and subject to applicable legal conditions, you may have the right to:
access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing activities;
withdraw your consent where processing is based on consent;
request portability of your personal information;
object to direct marketing communications.
You may exercise your rights by contacting us at:
We may need to verify your identity before responding to your request.
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Marketing communications
If you subscribe to marketing communications, we may send you emails about products, new arrivals, offers or brand updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:
Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to your orders, account, deliveries, returns or legal notices.
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Children’s data
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their country of residence.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
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Third-party websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policies of those third parties before providing them with personal information.
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Complaints
If you have concerns about how we process your personal information, please contact us first at:
If you are located in the European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations or operational requirements.
The updated version will be published on this website with a revised “Last updated” date.
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Contact
For any question about this Privacy Policy or the way we process personal information, you can contact us at:
Zandara's Closet
Email: zandarascloset@gmail.com
Address: 12 Boulevard Gambetta, 78300 Poissy, France
For the purpose of applicable data protection laws, Zandara's Closet is the data controller of your personal information.